FSDA Karnataka Admin Dashboard
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RK

Dashboard

Tuesday, 19 August 2026 · Real-time overview

Total Complaints ↑ 12%
1,247
348 this month
Open Cases 14 pending
14
Avg. resolution: 2.3 days
Bot Interactions ↑ 8%
3,891
Today: 142 calls handled
Resolution Rate ↑ 2.1%
98.2%
AI-resolved without escalation

Recent Complaints

Case ID Type District Channel Status Filed
FSC-2026-08190014 Food Adulteration Bengaluru Urban Bot Open 2 hrs ago
FSC-2026-08190013 Expired Drug Stock Mysuru QR Code In Review 5 hrs ago
FSC-2026-08190012 Unlicensed Vendor Hubballi-Dharwad Bot Resolved 8 hrs ago
FSC-2026-08190011 Labelling Violation Belagavi QR Code In Review Yesterday
FSC-2026-08190010 Drug Quality Issue Mangaluru Bot Resolved Yesterday

Bot Activity — Today

Last updated 2 min ago
Calls Handled 142
Enquiries Resolved 98
Escalated to Human 6
Languages Used Kn · Hi · En

After-Hours Performance

10PM–6AM 38 calls 97% AI resolved
Weekend 21 calls 100% AI resolved

District-wise Complaint Distribution

August 2026
Bengaluru Urban
287
Mysuru
178
Hubballi-Dharwad
133
Belagavi
109
Mangaluru
91
Shivamogga
71

Bot Monitor

Live AI system status and interaction feed

All Systems Operational

System Status

Intent Recognition Engine v2.1.4 · 99.2% accuracy
Multilingual NLP (12 languages) Kn, Hi, En, Ta, Te + 7 more
Call Recording Service Storage: 2.3 TB / 10 TB
IPGRS Integration Sync: 3 min ago
QR Code Complaint Gateway Active · 48 codes deployed
SMS / WhatsApp Gateway Pending configuration
Human Handoff API Roadmap: Phase 2

Live Call Feed

12:34
Enquiry Caller from Mysuru — FSSAI licensing query Kannada
Resolved
12:31
Complaint QR scan — Bengaluru restaurant food quality English
Logged
12:28
Enquiry Drug store renewal — Belagavi Hindi
Resolved
12:21
Complaint Expired batch — Hubballi pharmacy Kannada
Escalated
12:17
Enquiry Import clearance query — Mangaluru English
Resolved

Complaints

1,247 total · 14 open

Case ID Category Complainant District Channel Assigned To Priority Status Filed On
FSC-2026-08190014 Food Adulteration Anonymous Bengaluru Urban Bot Priya Sharma High Open 19 Aug 2026
FSC-2026-08190013 Expired Drug Stock Ramesh K. Mysuru QR Code Anand Rao High In Review 19 Aug 2026
FSC-2026-08190012 Unlicensed Vendor Anonymous Hubballi-Dharwad Bot Sunil Patil Medium Resolved 19 Aug 2026
FSC-2026-08190011 Labelling Violation Kavitha M. Belagavi QR Code Priya Sharma Medium In Review 18 Aug 2026
FSC-2026-08190010 Drug Quality Issue Mohan Das Mangaluru Bot Anand Rao Low Resolved 18 Aug 2026
Showing 1–5 of 1,247 complaints

Enquiries

AI-handled queries · 8 requiring follow-up

ID Topic Language Channel Duration AI Outcome Timestamp
ENQ-2026-08190238 FSSAI License Renewal Kn Bot 3m 42s Resolved by AI 12:34 today
ENQ-2026-08190237 Drug Store Inspection Dates En Bot 2m 10s Resolved by AI 12:17 today
ENQ-2026-08190236 Import Clearance Procedure Hi Bot 5m 55s Needs Follow-up 11:58 today

Call Records

Complete call log with recordings

Call ID Caller Language Intent Duration Outcome Recording Date
CALL-082619-142 +91 98XXX XX234 Kn Food Complaint 4m 12s Logged 19 Aug 2026
CALL-082619-141 +91 97XXX XX891 En Drug Enquiry 2m 33s Resolved 19 Aug 2026
CALL-082619-140 +91 94XXX XX012 Hi License Query 3m 07s Resolved 19 Aug 2026

Users & Roles

Manage portal access and permissions

Name Employee ID Role District Last Login Status
RK
Rajesh Kumar
 FSDA-2024-001 Admin Bengaluru Today, 12:30 Active
PS
Priya Sharma
 FSDA-2024-012 In-Charge Bengaluru Urban Today, 11:15 Active
AR
Anand Rao
 FSDA-2024-023 In-Charge Mysuru Yesterday Active
SP
Sunil Patil
 FSDA-2024-034 Operator Hubballi-Dharwad 18 Aug 2026 Inactive

QR Code Manager

48 active codes · Linked to IPGRS complaint system

Hotel Udupi Garden, Bengaluru QR-BLR-0021 · FSSAI #10013302000145 47 scans · 3 complaints
Medplus Pharmacy, Mysuru QR-MYS-0008 · Lic #KA-D-2024-1234 23 scans · 1 complaint

Bot Settings

Configure AI helpdesk behaviour and integrations

Language Configuration

Primary Language Default bot conversation language
Active Languages Languages bot will automatically detect

Operating Hours

24×7 Mode Bot handles calls outside office hours
Call Recording Record all bot interactions
Auto-escalation Threshold Escalate to human after N failed intents

Integrations

IPGRS Complaint System Direct complaint sync with state portal
Connected
QR Code Gateway Scan-to-complain QR infrastructure
Active
SMS / WhatsApp Notifications Status updates to complainants
Not Configured